Frequently Asked Questions


We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.
Our Move In/Out cleaning is designed to prepare an apartment or house for a new tenant; there's typically more room to be vacuumed, more baseboards to be detail cleaned, more cabinet and drawer space to be cleaned, light fixtures, etc. You can select it on our booking form under 'extras'. Please keep in mind that cleaning inside the fridge and oven are separate from our regular and move out cleanings.
Typically it comes out to about 1 hour per bedroom for a team of 2. In the case of extremely messy homes, we recommend using the move in/out option.
No, you can leave a key for us to get in and we'll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.
We accept all major credit cards and debit cards. We do not accept cash or checks. (If you'd like to tip your cleaner you may use cash however.)
We do have teams that use only green products. Just request that you'd like a full green team on the booking form or phone and we'll make sure they're sent to your home!
We bring all of the necessary supplies, including a vacuum and paper towels. If you have a preferred product to use (e.g. for wood floors) just let us know.
We work 7 days a week and start our first jobs at 8 am and finish around 6pm. We do our best to stay on live chat and phone to 8pm for any questions or booking concerns.
Yes we can, just let us know on the booking form how to get in.
After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us.
With reoccurring cleanings we will send the same team each time unless you request a new one!
You won't be billed until the day of service and you will receive an email receipt instantly. We no longer accept cash or checks. We do place a hold on your card on the day before service to ensure that enough funds are available to cover the cost of the cleaning.

Still Have Questions?

Please give us a call at 704-774-3047 or shoot us an email using our contact page


About Us


Maid Savvy is NOT your typical Charlotte home cleaning company. Maid Savvy is bringing cleaning services into the 21st century by building a company we would want to do business with. We provide online booking, amazing customer service, and awesome cleaning. We want to WOW you with outstanding treatment and support every time we clean your home!

Get A Free Estimate



Get a free estimate, view our available cleaning times, and even schedule yourself entirely online!